Hotel Front Desk Manager – Australian Outsource Desk Inc.

Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.

Job Description
• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.
• Supervise all account and finance related processes such as payroll to ensure timely payment.
• Analyze all guest complaints and requests and ensure timely resolution for all.
• Supervise working of all team members and ensure achievement of all front office objectives according to quality standards.
• Prepare front office schedule and ensure compliance to same and get it approve by Director of front office.
• Monitor all guest ratings and comments for hotels and evaluate same to improve all services.
• Ensure timely and accurate customer service
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution • Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

Job Qualifications
• Proven work experience as a Front desk manager or Reception manager
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
Number of Job Opening 1
Highest Education Attainment College Graduate