Job Details:
Main Job Task and Responsibilities:
 Answer phone calls in a timely and efficient manner
 Research required information using available resources
 Provide customers with product and service information
 Enter new customer information into system and update existing information
 Process orders, forms and applications
 Identify and escalate priority issues
 Transfer calls to appropriate resources when necessary
 Document all interactions according to account guidelines

Requirements:
 Strong English Verbal and Written communication skills
 Active Listening skills
 Strong problem Analysis and solving skills
 Customer Service orientation
 Proactive
 Flexibility
 Team Player

Education:
 High School diploma or equivalent preferably with a college degree or studies
 Proficient in relevant computer applications
 Fluent English with strong communication skills (minimum B2 level)
 Good working knowledge of Customer Service principles and practices
 Basic knowledge of Call center telephony and Technology
 Good data entry and typing skills

Apply Email Address: apprel.gacayan@cc.valorglobal.com
Contact #: 9173160372
Company Name: Valor Global Inc.